Return Policy

Refunds & Returns
Windsail Smart Balacne Board offers customers powerful support for faulty products.There is a 12-month conditional warranty on factory defaults.The terms of this warranty are outlined as follows:

Return product what you are unsatisfied with
If you are not 100% satisfied with the purchasing, you can return it to our warehouse within 7 days (from the delivered date) for a full refund (Customer is responsible for return shipping costs).Please contact us for return address before sending.Returned products must be in a new,unused condition,contain all original packaging and accessories (including all user manuals/instructions).Any product that has been misused or that shows any signs of use will not be on this warranty term.

Return defective items. (Warranty claims)
If your product is determined to be defective without any substantial physical wear and tear within 1 year of purchase, customer is eligible for free repair or replacement service (in case unable to repair).Customers should provide videos or photos to show the defect(s) of the product.Customer is responsible for return shipping charges if more than 7 days after delivery.

NOTE: If you purchased from an authorized reseller then you have to work directly with them for return and warranty claims.Any problem of hoverboard ABS shell is not under our Warranty after delivery.